bh111 Privacy Policy

1 Introduction and Scope

This privacy policy ("Policy") has been prepared by the organisation operating the bh111 platform ("we", "us" or "bh111"). This policy applies to users of the website https://bh111.cam and all services, applications, and features included within it ("Platform").

By registering on, logging into, or using the bh111 platform in any way, you are considered to have given your consent to the terms described in this privacy policy. If you do not agree with the terms of this policy, please refrain from using our platform.

We are committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. Protecting the privacy and security of your personal information is one of our highest priorities.

2 Information We Collect

bh111 may collect various types of information from you. This information is divided into the following categories:

2.1 Identity Information

Information you provide at the time of registration includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — applicable only to persons aged 21 or above)
• Email address
• Mobile phone number
• National ID card or passport number (for identity verification)
• Residential address

2.2 Financial Information

For processing transactions, we may collect the following information:

• bKash, Nagad, Rocket, Upay or bank account numbers (verified through the payment gateway)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Gaming Activity Information

The following information may be recorded automatically while you use the platform:

• Game session details (type, duration, bet amount)
• Win and loss records
• Bonus and promotion usage history
• Login and logout times

2.4 Technical Information

• IP address
• Browser type and version
• Operating system
• Device identifier information
• Cookie and session data

3 How We Collect Information

bh111 collects your information in the following ways:

3.1 Directly from You

We collect directly the information you provide when filling in a registration form, verifying your account, adding a payment method, or contacting our customer support team.

3.2 Automatically

When you visit or use our platform, our servers and technical systems automatically collect certain information, such as cookies, log files, and web beacons.

3.3 Through Third Parties

We may receive a limited amount of information from payment processing partners (bKash, Nagad, Rocket, Upay, etc.) and identity verification agencies. This information is used only for specific purposes.

4 Purpose of Using Information

We use your information only for the following legitimate purposes:

5 Sharing Information with Third Parties

bh111 does not sell, rent, or commercially provide your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum financial information necessary to complete transactions. These organisations are governed by their own privacy policies and do not use your information for any other purpose.

5.2 Technology and Service Partners

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game software providers may receive limited information necessary to operate their games. This information is used to verify game sessions and confirm results.

5.3 Legal Obligations

Information may be disclosed to comply with applicable law or court orders, to assist in fraud investigations, or in response to legitimate requests from law enforcement authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such circumstances, you will be notified in advance and the new entity will comply with the terms of this privacy policy.

6 Cookies and Tracking Technologies

The bh111 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform, such as maintaining login sessions, security verification, and payment processing. Disabling them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings and game history) and to provide a personalised experience.

6.3 Analytical Cookies

These cookies are used to analyse website traffic, understand user behaviour, and improve platform performance. This data is processed anonymously.

6.4 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

7 Data Security Measures

bh111 applies multiple technical and organisational measures to protect your personal information. We are committed to operating a safe and reliable platform.

7.1 Encryption Technology

All information transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption technology. This ensures that your personal and financial information cannot be read or altered by third parties.

7.2 Access Controls

Access to your personal information is restricted solely to authorised staff who need it to carry out their responsibilities. All staff are required to comply with strict confidentiality agreements.

7.3 Regular Security Assessments

Our systems undergo regular security testing to identify and promptly address any vulnerabilities. We follow the latest industry standards to protect against data breaches.

7.4 Acknowledgement of Limitations

Transmitting information over the internet is not completely secure. Even though we take the highest security measures, it is not possible to guarantee the complete security of your information. It is your responsibility to keep your password confidential and to remain vigilant in protecting your own account.

8 Data Retention Period

bh111 retains your information only for as long as necessary to fulfil the required purposes. Retention periods are determined as follows:

• Account information: Retained for the duration the account is active and, after account closure, for a specified period to meet regulatory and legal requirements.
• Financial transaction records: Retained for an extended period in compliance with financial record regulations.
• Gaming logs: Retained for an appropriate period for dispute resolution and audit purposes.
• Communication records: Customer support conversations and emails are retained for a limited period.

Once the specified period has ended or the information is no longer needed, we delete or anonymise it using secure methods.

9 Your Rights

As a user of the bh111 platform, you have the following rights regarding your personal information:

9.1 Right of Access

You can find out what information we have collected about you, how it is being used, and with whom it has been shared. Contact our support team to request this information.

9.2 Right to Rectification

If any information held on your account is incorrect or outdated, you may request a correction. This can be done through your account settings or via the support team.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal, regulatory, or contractual obligations.

9.4 Right to Restrict Processing

You may, if you wish, restrict the use of your information for specific purposes, particularly in relation to promotional communications.

9.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you can contact us directly. We will review your complaint and respond as soon as possible.

To exercise these rights, please email us at [email protected] or contact us through our 24/7 live chat support.

10 Privacy of Minors

bh111 is a platform strictly for adults. Only individuals aged 21 or above may use our services.

We do not knowingly collect any personal information from minors. An age verification process is applied at the time of registration. If, for any reason, information belonging to a minor enters our system, we will delete it immediately and close the associated account.

If a parent or guardian suspects their child is using our platform, please contact us — we will take prompt action.

11 Policy Changes

bh111 reserves the right to update this privacy policy as needed. The policy may be revised in response to business changes, technological developments, or legal requirements.

For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By displaying a notice on the platform
• By sending a notice to your registered email (for material changes)

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this policy regularly.

12 Contact

If you have any questions, comments, or complaints regarding this privacy policy, please get in touch with us:

This privacy policy has been prepared in Bengali and will be considered the official document of the bh111 platform. This policy should be read in conjunction with our Terms and Conditions and Responsible Gaming policy.